Customer Service Representative - Ponorogo, East Java

Join Edulab Indonesia as a Customer Service Representative in Ponorogo and become part of a dynamic team dedicated to delivering exceptional service. This role offers a competitive salary, comprehensive benefits, and unparalleled opportunities for growth. As a Customer Service Representative, you will be the voice of Edulab Indonesia, handling inquiries, resolving issues, and ensuring customer satisfaction. Located in the heart of Ponorogo, you will work in a vibrant environment that fosters innovation and collaboration.

In this role, you will use tools like Zendesk and Salesforce to manage customer interactions efficiently. You will also have the opportunity to develop your skills in customer relationship management and technical support. Edulab Indonesia is committed to providing a supportive and inclusive work environment where your contributions are valued and recognized.

If you are passionate about customer service and eager to make a difference, we invite you to apply for this exciting opportunity in Ponorogo.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat.
• Resolve technical issues and provide technical support to customers.
• Use CRM tools like Zendesk and Salesforce to manage customer interactions.
• Maintain accurate and up-to-date customer records.
• Assist in the development and implementation of customer service policies and procedures.
• Provide exceptional customer service by ensuring all customer needs are met.
• Monitor and report on customer service metrics and KPIs.
• Collaborate with cross-functional teams to ensure seamless customer experiences.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or related fields.
• Minimum 2 years of experience in customer service or technical support roles.
• Proficient in using CRM tools like Zendesk and Salesforce.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with Indonesian language and culture.
• Valid SIM (Student Identity Card) or KTP (Identity Card).

🛠️ Keahlian

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