Customer Service Executive - Premium Shared Power Bank Services

Join our dynamic team as a Customer Service Executive and play a pivotal role in delivering exceptional support for our cutting-edge shared power bank services across Bali’s most vibrant locations, including Canggu, Ubud, and Denpasar. This is your opportunity to be part of a company that is revolutionizing the way people access and share power banks in Indonesia. As a Customer Service Executive, you will be the first point of contact for our customers, ensuring their needs are met with the highest level of professionalism and efficiency.

In this role, you will be responsible for managing customer inquiries, resolving issues, and providing top-notch support to ensure a seamless experience for our users. You will work closely with our technical team to troubleshoot any issues that may arise, and you will be instrumental in maintaining our high standards of customer satisfaction. This is a fantastic opportunity to grow your career in the customer service industry while making a real impact on the lives of our customers.

If you are passionate about customer service and have a knack for problem-solving, we invite you to join our team in Canggu, Bali. This is your chance to be part of a company that is at the forefront of innovation and to make a difference in the way people access and share power banks.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions
• Provide technical support for our shared power bank services, including troubleshooting and issue resolution
• Assist customers with setting up and using our power bank sharing platform
• Monitor and report on customer satisfaction metrics to identify areas for improvement
• Collaborate with the technical team to ensure seamless operation of our power bank sharing services
• Stay updated with the latest industry trends and best practices in customer service
• Participate in training and development programs to enhance your skills and knowledge
• Contribute to the development and implementation of customer service strategies and initiatives

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field
• Minimum of 2 years of experience in customer service or a related role
• Proven track record of excellent customer service skills
• Strong problem-solving and analytical skills
• Fluency in both Indonesian and English languages
• Proficiency in using customer relationship management (CRM) software such as Salesforce or HubSpot
• Ability to work well under pressure and meet tight deadlines
• Passion for technology and a willingness to learn and adapt to new tools and platforms

🛠️ Keahlian

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