Customer Support Specialist - Travel & Hospitality (Urgent Hiring)

Are you passionate about delivering exceptional customer service in the dynamic travel and hospitality industry? Torch Solutions, a leading provider of innovative travel solutions, is urgently hiring dedicated Customer Support Specialists to join our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. In this role, you will be the first point of contact for our customers, ensuring their travel plans are seamless and enjoyable. With a focus on customer satisfaction, you will handle inquiries, resolve issues, and provide personalized support using our advanced booking and customer relationship management systems.

At Torch Solutions, we are committed to fostering a supportive and collaborative work environment. This is your chance to grow your career in a fast-paced industry while making a meaningful impact on our customers' travel experiences. If you are a friendly, proactive, and detail-oriented individual with a passion for travel, we want to hear from you!

Join us and be part of a team that values innovation, excellence, and customer-centricity. We offer competitive salaries, opportunities for professional development, and a vibrant work culture in the heart of Bali's tourism hubs.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by assisting travelers with booking, cancellations, and travel-related inquiries.
• Resolve customer complaints and issues promptly and professionally, ensuring high customer satisfaction.
• Use our proprietary booking system to manage reservations and ensure accuracy in travel documentation.
• Collaborate with our sales and operations teams to ensure seamless travel experiences for our customers.
• Maintain detailed records of customer interactions and follow up on any unresolved issues.
• Stay up-to-date with travel industry trends and best practices to continuously improve our service offerings.
• Assist in training new hires and mentoring junior team members.
• Participate in quality assurance processes to maintain high service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer support, preferably in the travel and hospitality industry.
• Proven ability to handle high volumes of customer inquiries with a friendly and professional demeanor.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving skills and attention to detail.
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with travel booking systems such as Sabre, Amadeus, or similar platforms.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Valid SIM card and willingness to work in Bali's tourism hotspots.

🛠️ Keahlian

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